1. The Challenge
A research team came to us with a clear public health problem. Pediatric clinicians across urban, suburban, and rural communities needed a consistent, scalable way to build skills in motivational interviewing and the PIVOT framework so they could better address HPV vaccine hesitancy with parents. The training had to reach medical professionals across 24 pediatric clinics, a spread that made traditional in-person training impractical.
The project also carried NIH funding requirements. Whatever we built had to satisfy dissemination criteria while staying genuinely usable for the doctors, nurses, and clinic staff having these conversations every day. That combination of clinical rigor and real-world usability, across pediatric practices and urban core health departments alike, shaped every decision from the start.
2. The Solution
We built a custom three-module course grounded in instructional design for healthcare. Instead of static slides or text-heavy modules, we created custom animations of clinicians and parents working through realistic, vaccine-hesitant conversations. These gave learners a concrete model for the presumptive approach outlined in the PIVOT framework.
We then extended those same animated characters into branching roleplay scenarios, so learners could practice motivational interviewing in a low-stakes setting before bringing the conversations into the exam room. Interactive elements prompted clinicians to build their own implementation plans and rehearse the specific language they'd use with parents. Not just what to say, but how to say it.
Clinics needed operational flexibility as much as strong content, so we also built and configured a customized Learning Management System (LMS). Administrators can add clinics and users and monitor learner progress in real time on their own. The research team can collect learner data and assess the training's effectiveness, which NIH dissemination requirements demand. The course is fully self-directed and self-paced, and it runs on PC, Mac, Chromebook, and tablet, so busy clinic staff can train on whatever hardware is already on hand.
3. The Impact
The result is a training built for the realities of a large, decentralized clinician network. Because it's self-paced and runs on any device, the course deployed across all 24 partner clinics, urban, suburban, and rural, without extra IT infrastructure or scheduled in-person sessions.
The course reaches the full care team behind the presumptive approach: doctors, nurses, and clinic staff. Every person a parent might interact with is prepared to use consistent, evidence-based language around HPV vaccination. The custom LMS also gives the research team the embedded data collection needed to evaluate the training model, directly supporting the project's NIH dissemination goals. Throughout the build, we worked closely with the research team, using interactive documents and ongoing review cycles to keep the final product true to both the clinical evidence and the practical needs of the clinics it serves.
4. Let's Build Your Next Training Solution
Have a research project that needs a digital dissemination tool? Let's talk about your grant requirements and how we can help you turn evidence-based research into training that clinicians actually use.